Hope restored as Mossman DV counselling service reopens office after cyclone damage

After months of operating from a van due to severe flooding during Cyclone Jasper, the Mossman branch of Cairns Regional Domestic Violence Service (CRDVS) is back in its building and fully operational.

The office, located on Mill Street in Mossman, faced extensive damage when floodwaters inundated the building, forcing staff to temporarily relocate to a van parked between the art gallery and gymnastics centre.

Despite being limited to a small space, the team continued to provide essential counselling and support to victims and children affected by domestic violence.

Senior practitioner at the Mossman branch, Jackie, described the experience of operating from the van. 

“The small space made maintaining confidentiality and privacy quite challenging,” she said. 

This challenging time coincided with the impending closure of the local mill at the end of last year, leading to an increase in requests for support.

“Many women working there were saving up to escape violence but when the mill abruptly stopped paying just before Christmas, it caused chaos,” she explained. 

“Then the floods hit, and while we were still operational remotely, we were cut off from the community. It's been a very challenging time, and I'm certain we'll see more women and children seeking counselling in the months ahead.”

Despite the setbacks, CRDVS has made significant strides toward recovery. 

“Our insurance came through which allowed us to move back into our rebuilt office,” Jackie said. 

“However, the damage was extensive, walls needed replacement, and much of our furniture and artwork were lost to mould and mildew."

As they settle back into their premises, the team is focused on rebuilding and restoring functionality. 

“We’re still replacing items like office equipment and furniture.But our staff has been incredible, juggling client support, cleanup efforts, and even assembling furniture to ensure we can resume operations smoothly. 

“We’re working towards a soft opening in early August.”

Looking ahead, CRDVS has added a child and youth counsellor to their team and plans to recruit more domestic violence workers to meet community needs. 

“We’re currently one person short and recruitment has been challenging due to housing shortages and transportation issues,” Jackie acknowledged. 

“However, our local staff's resilience has been remarkable; they’ve faced personal hardships yet remained dedicated to our mission.”

Anticipating an increase in demand for their services in the coming months, Jackie emphasised the gradual process victims face.